Contact Us
Welcome to Weanave.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our Everyday Socks, Sports Long Socks, and Warm Socks collections, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Brand: Weanave
Website: weanave.com
Legal Entity:
Sichuan Xinyu Information Technology Co., Ltd.
Registered Address:
Unit D1600, 3rd Floor, Zone A (Self-designated), No. 35-1, Section 1, Hongxing Road, Jinjiang District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510104MAEEWB8C94
Email:
service@weanave.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24--48 business hours(1--2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• Additional details about the product condition or concern
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@weanave.com
Customer Service Hours:
Monday--Friday 9:00 AM--6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping and After-Sales Support
Our support team can assist with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product use and care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Everyday Socks product questions
• Sports Long Socks product questions
• Warm Socks product questions
• Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, defective, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging where relevant.
4. Product Support
Weanave offers a curated collection of clothing sock products across three main categories:
• Everyday Socks -- Comfortable and versatile socks designed for daily wear, including casual socks, everyday essentials, and styles suitable for different outfits and occasions.
• Sports Long Socks -- Functional long socks designed for active lifestyles, sports activities, and everyday comfort, including supportive and practical sock styles.
• Warm Socks -- Cozy socks designed to provide comfort and warmth during colder seasons and everyday use.
If you need help with a product, our customer care team can assist with questions regarding:
• Product dimensions and size information
• Materials and fabric details
• Product design and intended use
• Care and cleaning guidance
• Included accessories or components
• Product colour and appearance
• Storage recommendations
• Usage and wearing instructions
• Sock length, fit, and size information where applicable
• Material information where applicable
• Product variations where applicable
Because specifications vary between products, please include the product name when contacting us.
5. Business and Wholesale Inquiries
Weanave welcomes inquiries from retailers, distributors, commercial buyers, fashion and lifestyle businesses, clothing retailers, sock retailers, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry or Subject: Wholesale Inquiry so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Weanave
Website: weanave.com
Legal Entity:
Sichuan Xinyu Information Technology Co., Ltd.
Registered Address:
Unit D1600, 3rd Floor, Zone A (Self-designated), No. 35-1, Section 1, Hongxing Road, Jinjiang District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510104MAEEWB8C94
Customer Support Email:
service@weanave.com
weanave.com is owned and operated by Sichuan Xinyu Information Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing suitable Everyday Socks, Sports Long Socks, and Warm Socks products to receiving and using your order, our team is here to make your shopping experience clear, simple, and convenient.
If you have any questions, simply contact us at:
Thank you for choosing Weanave.
Weanave --- Comfortable Socks. Everyday Style. Reliable Quality.