Product Support & Warranty
Our Commitment to Quality
At Weanave, we want every product you receive to meet the quality
and presentation standards described in our store.
Our products across Everyday Socks, Sports Long Socks, and Warm
Socks are selected and prepared for shipment with care. Our Everyday
Socks collection may include everyday socks, sports long socks, warm
socks, and other comfortable and practical sock products, while our
Sports Long Socks and Warm Socks collections include products designed
for everyday indoor and outdoor spaces.
If your product arrives damaged, defective, incorrect, incomplete, or
develops a qualifying manufacturing, functional, or structural issue
during the applicable warranty period, our customer support team will
review the issue and provide an appropriate solution in accordance with
this Warranty and Guarantee Policy and applicable consumer law.
90-Day Limited Warranty
Most eligible Weanave products are covered by a 90-day limited
warranty beginning on the date of confirmed delivery, unless otherwise
stated on the applicable product page.
The warranty applies to eligible manufacturing defects, defects in
materials or workmanship, and qualifying functional or structural issues
that arise during normal and intended use.
Depending on the nature of the issue, product availability, and the
circumstances of the claim, an approved warranty claim may result in:
• A replacement product
• A replacement component, where appropriate and available
• A refund
• Store credit, where agreed with the customer
• Another appropriate remedy
The specific remedy will depend on the nature of the issue, product
availability, applicable consumer law, and the circumstances of the
claim.
What Is Covered
Subject to the terms and exclusions in this policy, the limited warranty
may cover:
Manufacturing Defects
Defects in materials or workmanship that affect the normal intended use,
function, or structure of the product.
Material, Electrical, or Construction Issues
Unexpected issues involving fabric materials, stitching, elastic parts,
size labels, seams, colours, product structure, or other functional and
structural elements during normal and intended use.
For Everyday Socks products, qualifying manufacturing defects may
include issues affecting originally supplied electrical or lighting
components where the issue occurs during normal and intended use and is
not caused by misuse, incompatible power sources, unauthorized
modification, improper installation, or unsuitable environmental
exposure.
Structural or Functional Defects
Problems with the construction, structural integrity, or intended
functionality of the product that are not caused by accidental damage,
misuse, excessive force, improper care, improper installation, or
unauthorized modification.
Examples may include qualifying issues affecting:
• Everyday Socks, Sports Long Socks, or Warm Socks products
• Everyday Socks housings, switches, cables, charging ports, or battery
compartments
• Sports Long Socks materials, seams, and design details
• Warm Socks materials, packaging, and product components
• Elastic bands, stitching areas, labels, and fabric components
• Product joints, connectors, supports, or other functional components
Products Damaged on Arrival
Products that arrive damaged, crushed, bent, scratched, cracked, broken,
defective, incomplete, or otherwise unusable because of shipping,
handling, fulfillment, or another issue not caused by the customer.
If an item arrives damaged, defective, incorrect, incomplete, or
materially different from its product description, we will provide an
appropriate remedy at no additional cost to the customer where the issue
is confirmed to be our responsibility.
What Is Not Covered
Unless otherwise required by applicable law, the limited warranty does
not cover damage or issues caused by:
• Accidental drops, impacts, crushing, bending, tearing, or breakage
• Misuse or use outside the product's intended purpose
• Improper installation, assembly, handling, or storage
• Excessive force, pressure, or weight
• Use with incompatible power sources, batteries, chargers, cables,
adapters, or accessories
• Exposure to water or moisture beyond the product's stated
specifications
• Exposure to excessive heat, chemicals, cleaning agents, extreme
weather, or unsuitable environments
• Normal wear and tear
• Cosmetic changes resulting from normal use
• Fading, discoloration, surface wear, scratching, creasing, or minor
finish changes caused by use or improper care
• Rust, corrosion, staining, or deterioration caused by improper storage
or environmental exposure
• Unauthorized repairs, modifications, alterations, or disassembly
• Improper cleaning or maintenance
• Overloading or using Warm Socks products beyond applicable stated
limits
• Loss or theft
• Customer-caused damage
• Damage occurring after the applicable warranty period
Minor variations in colour, texture, finish, shape, surface appearance,
material tone, decorative details, or other cosmetic characteristics are
generally not considered defects when they do not materially affect the
normal use or structural integrity of the product.
For Everyday Socks products, minor differences in perceived brightness
or colour appearance caused by surrounding lighting conditions, screen
representation, product placement, viewing conditions, or normal
production variation are generally not considered defects where the
product otherwise operates according to its stated specifications.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order promptly after delivery.
If your product arrives:
• Damaged
• Crushed, bent, scratched, cracked, broken, or otherwise physically
affected
• Defective
• Incorrect
• Incomplete
• Missing components or accessories
• Materially different from the product description
please contact us at:
as soon as reasonably possible.
To help us review the issue, please provide:
• Your order number
• Product name
• A brief description of the issue
• Clear photographs of the product
• A short video demonstrating the issue where relevant
• Photographs of the inner or outer packaging where relevant
• A photograph of the shipping label where available
For Weanave products, photographs or videos may be particularly helpful
for issues involving fabric condition, stitching details, elastic areas,
size, colour, finish, and other visible or functional sock product
concerns.
For Everyday Socks products, a short video may also help demonstrate an
applicable functional issue involving the light, switch, charging
function, power connection, or operating mode.
Please keep the affected product and packaging until our customer
support team has reviewed your request.
If Weanave confirms that the item arrived damaged, defective, incorrect,
incomplete, or materially different from its product description, we
will provide an appropriate replacement, refund, return solution, or
other remedy at no additional cost to the customer.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer support team at:
Please include:
• Your order number
• The email address used to place the order
• Product name
• A description of the issue
• Supporting photographs or videos where relevant
Our customer support team aims to respond to warranty enquiries within
24--48 hours.
Warranty Review
Warranty claims are reviewed based on the individual circumstances of
the issue.
During our review, we may consider:
• The nature of the reported issue
• The date of confirmed delivery
• Product condition
• How the product was used, installed, or stored where applicable
• Photographs or videos provided
• Whether the issue is consistent with a manufacturing, functional, or
structural defect
• Whether customer-caused damage, misuse, improper installation,
incompatible accessories or power sources, improper cleaning, or
improper care contributed to the issue
• Applicable consumer protection requirements
Submitting a warranty claim does not automatically mean that the claim
has been approved.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide
the same product or variation originally purchased.
If the original product is unavailable, we may offer:
• A comparable replacement
• An alternative product, where agreed with the customer
• A refund
• Store credit, where agreed with the customer
• Another appropriate solution
Product Care
To help keep your Weanave products in good condition:
• Follow any washing, care, size, and wearing instructions provided with
the product
• Use each product only for its intended wearing purpose and suitable
environment
• Handle fabric, stitching, elastic, packaging, and other sock product
components carefully
• Avoid unnecessary pulling, bending, dropping, impact, crushing, or
excessive force
• Follow suitable washing, drying, and care recommendations where
specified
• Keep electrical components, plugs, charging ports, cables, and battery
compartments away from water unless the product is specifically designed
for applicable water exposure
• Avoid prolonged exposure to excessive moisture, heat, chemicals,
strong cleaning agents, or environmental conditions beyond the product's
stated specifications
• Clean products using suitable methods according to applicable care
instructions
• Store products appropriately when not in use
For Everyday Socks products, follow applicable washing, drying,
size, fit, and wearing instructions. Do not assume that every sock style
has the same care requirements unless this is specifically stated on the
applicable product page.
For Sports Long Socks products, follow applicable care instructions,
choose a suitable size, and avoid improper washing, excessive
stretching, or conditions that may damage the fabric.
For Warm Socks products, follow applicable washing, drying, storage,
and care instructions. Avoid improper cleaning methods or conditions
that may affect warmth, comfort, fabric quality, or product appearance.
Damage resulting from misuse, improper installation, improper handling,
improper cleaning, unsuitable storage, incompatible power sources or
accessories, environmental exposure beyond stated specifications, or
failure to follow reasonable care instructions may not qualify for
warranty coverage where permitted by applicable law.
Consumer Rights
This limited warranty is provided in addition to, and does not replace,
any rights you may have under applicable consumer protection laws.
Contact Us
If you have questions about a product, warranty coverage, or an existing
warranty claim, please contact us:
Brand: Weanave
Website:
weanave.com
Legal Entity:
Sichuan Xinyu Information Technology Co., Ltd.
Registered Address:
Unit D1600, 3rd Floor, Zone A (Self-designated), No. 35-1, Section 1,
Hongxing Road, Jinjiang District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510104MAEEWB8C94
Customer Support Email:
service@weanave.com
For order-related enquiries, please include your order number and the
email address used at checkout.
Our customer support team aims to respond to enquiries within 24--48
hours.
Please do not send complete credit card information, CVV/security codes,
or account passwords by email.
Weanave --- Thoughtful Everyday Socks. Comfortable Spaces. Organized
Outdoor Living.