Return Policy
At Weanave, we want customers to have a clear, fair, and
straightforward return and refund experience.
This Return and Refund Policy applies to eligible purchases made through
weanave.com.
1. 30-Day Return Window
Eligible products may be returned within 30 calendar days after
confirmed delivery.
Before returning any product, please contact our customer support team
at:
Please include your order number and the item you wish to return.
Our customer support team will review your request, confirm eligibility,
and provide the applicable return instructions and return address.
Please do not send products back before receiving return instructions
from us.
Returns sent to an unauthorized address may result in delays in
processing.
2. Return Eligibility
Unless an item was received damaged, defective, incorrect, incomplete,
materially different from its product description, or is otherwise
eligible for a remedy under applicable law, returned products should
generally be:
• Unused or in like-new condition
• Clean and free from customer-caused damage
• Unaltered
• Returned with all original components and accessories
• Returned with original protective packaging where reasonably possible
Proof of purchase, such as an order number or order confirmation, may be
required.
Because Weanave products may include fabric materials, stitching
details, elastic parts, size labels, colours, packaging materials, and
other sock product components, returned products should be packaged
carefully to prevent damage during transit.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically make it ineligible for return.
However, where permitted by applicable law, preference-based returns of
opened or used products may be subject to inspection.
Returned products should not show signs of excessive use, misuse,
unauthorized repair, modification, customer-caused damage, improper
installation, improper cleaning, or improper handling.
For Everyday Socks products, returned items should include the
originally supplied components and accessories where applicable, such as
cables, adapters, mounting accessories, or other included components.
For Sports Long Socks and Warm Socks products, returned items should not
show customer-caused structural damage, staining, excessive wear,
improper assembly, overloading, or other damage resulting from use
outside the product's intended purpose.
Where permitted by applicable law, an appropriate deduction may be made
if a product has experienced a material loss in value because of
customer handling beyond what was reasonably necessary to inspect or
evaluate the item.
4. Non-Returnable Items
Where permitted by applicable law, the following products may not be
eligible for preference-based returns:
• Personalized or customized products
• Gift cards
• Products clearly marked as final sale before purchase
• Products damaged through misuse or improper handling
• Products damaged through improper installation or assembly
• Products modified or repaired without authorization
• Products missing significant components or accessories because of
customer handling
• Products damaged through use with incompatible power sources,
batteries, chargers, cables, or accessories
• Products damaged through environmental exposure beyond their stated
specifications
• Other products expressly identified as non-returnable before purchase
Any product-specific return exclusions will be clearly stated on the
applicable product page or communicated before the return is approved.
Nothing in this section limits consumer rights that cannot legally be
excluded.
5. Damaged, Defective, Incorrect, Incomplete, or Materially Different Items
Please inspect your order promptly after delivery.
If your item arrives:
• Damaged
• Defective
• Incorrect
• Incomplete
• Missing components or accessories
• Materially different from the product description
please contact us at:
as soon as reasonably possible.
To help us review the issue, please provide:
• Your order number
• Product name
• Clear photographs of the product
• Photographs of the packaging where relevant
• A photograph of the shipping label where available
• A short video demonstrating the issue where relevant
For Weanave products, photographs or videos may be particularly helpful
for issues involving fabric condition, stitching details, elastic areas,
size labels, product shape, size, colour, finish, or other visible or
functional sock product concerns.
For Everyday Socks products, a short video may also help demonstrate an
applicable functional issue, such as a light, switch, charging function,
or operating mode not working as described.
If Weanave confirms that the item arrived damaged, defective, incorrect,
incomplete, or materially different from the product description, we
will provide an appropriate replacement, refund, or return solution at
no additional cost to the customer.
6. Return Shipping Costs
Preference-Based Returns
For returns requested because of:
• Change of mind
• Incorrect size, colour, style, model, or product selection by the
customer
• Personal preference
• No longer wanting the product
• Other reasons unrelated to a defect or an error on our part
the customer is generally responsible for return shipping costs where
permitted by applicable law.
We recommend using a trackable shipping service for preference-based
returns.
Returns Caused by an Error on Our Part
If the return is required because the item arrived damaged, defective,
incorrect, incomplete, or materially different from the product
description, Weanave will provide an appropriate solution at no
additional cost to the customer.
7. Original Shipping Charges
Original shipping charges are generally non-refundable for
preference-based returns unless:
• The return results from an error on our part
• The product was damaged, defective, incorrect, incomplete, or
materially different from its description
• Weanave expressly agrees otherwise
• Applicable law requires reimbursement
8. Return Address
Please do not return products to our registered business address unless
our customer support team specifically instructs you to do so.
Our registered business address is not necessarily our product return
facility.
Return locations may vary depending on product type, fulfillment
location, customer destination, warehouse availability, and logistics
arrangements.
Once your return request has been reviewed and approved, our customer
support team will provide the appropriate return warehouse address and
return instructions.
9. Return Packaging
Customers should package returned products carefully to reduce the risk
of damage during return transportation.
Where reasonably possible, please include:
• The main product
• Accessories originally supplied
• Product inserts or instructions
• Original protective materials
• Original product packaging
Everyday Socks products should be securely packaged to protect housings,
shades, switches, cables, charging ports, battery compartments,
electrical components, decorative elements, and other included
accessories from impact, scratching, bending, or other transportation
damage.
Sports Long Socks products should be protected against scratching,
breakage, staining, deformation, impact, or damage to decorative
surfaces and components.
Warm Socks products should be clean and appropriately packaged, with
handles, closures, straps, frames, containers, and other components
protected against transportation damage.
Products containing glass, delicate decorative elements, or other
fragile components should be carefully secured with suitable protective
materials where reasonably possible.
10. Refund Processing Time
Approved refunds will be issued to the original payment method within
5--10 business days after the returned item has been received,
inspected, and approved.
After Weanave issues the refund, your bank, card issuer, or payment
provider may require additional processing time before the funds appear
in your account.
11. Exchanges
Exchange availability depends on current product availability and
inventory.
Because Weanave products may be offered in different colours, sizes,
materials, designs, styles, models, lighting configurations, storage
configurations, or other variations, the preferred replacement may not
always be available.
Please contact customer support before returning a product for exchange.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible
after placing it:
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee cancellation once an order has entered
processing, packing, fulfillment, shipping preparation, or dispatch.
13. Contact Us
If you have questions regarding a return, refund, exchange, damaged
product, defective product, or cancellation, please contact us:
Brand: Weanave
Website:
weanave.com
Legal Entity:
Sichuan Xinyu Information Technology Co., Ltd.
Registered Address:
Unit D1600, 3rd Floor, Zone A (Self-designated), No. 35-1, Section 1,
Hongxing Road, Jinjiang District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510104MAEEWB8C94
Customer Support Email:
service@weanave.com
For order-related inquiries, please include your order number and the
email address used at checkout.
For damaged or defective product inquiries, please also include clear
photographs of the product and packaging where relevant.
Please do not send complete credit card information, CVV/security codes,
or account passwords by email.
Weanave --- Thoughtful Everyday Socks. Comfortable Spaces. Organized
Outdoor Living.