Payment & Security
Payment Methods
Available payment methods for your order will be displayed during
checkout.
Payment options may vary depending on your location, device, order
value, and the payment services available at the time of purchase.
Only payment methods shown as available during checkout can be used to
complete your order.
Payment Authorization
All orders are subject to payment authorization, verification, and
fraud-prevention review.
Your payment provider, issuing bank, card network, or other financial
institution may:
• Approve or decline a transaction • Request additional verification •
Place a temporary authorization hold • Apply transaction limits •
Require additional security checks
Weanave does not control the approval decisions, verification
procedures, authorization hold periods, or release schedules of
independent payment providers or financial institutions.
If your payment is declined, please verify your payment information,
contact your bank or payment provider, or try another payment method
available during checkout.
Checkout Security
Weanave uses Shopify as its ecommerce platform together with
participating third-party payment providers to support checkout and
payment processing.
Payment transactions may be processed through systems operated by
Shopify, payment processors, card networks, banks, and other
participating financial institutions.
We take reasonable steps to maintain a secure online shopping
experience. However, no method of online transmission, electronic
processing, or data storage can be guaranteed to be completely secure.
For your own protection, we recommend:
• Using trusted devices and networks when making a purchase • Keeping
your account credentials confidential • Checking that you are visiting
weanave.com before entering payment information • Avoiding sending
sensitive payment information through email or customer support messages
Weanave will never ask you to provide your complete credit card number,
CVV/security code, or online banking password by email.
Pricing and Order Total
Before you complete your purchase, checkout will display the applicable:
• Product price • Quantity • Discounts • Shipping charges • Applicable
taxes • Final order total
Please review your order carefully before submitting payment.
The amount displayed during checkout before your order is completed will
generally be the amount authorized for the transaction, subject to any
separate fees imposed by your bank or payment provider.
Currency and Foreign Exchange
Prices on weanave.com are displayed and processed according to the
currency shown during checkout.
If your payment method uses a currency different from the displayed
checkout currency, your bank, card issuer, or payment provider may
apply:
• Currency conversion rates • Foreign transaction fees • Exchange-rate
adjustments • Other financial institution charges
These rates and charges are determined independently by your payment
provider and are not controlled by Weanave.
Temporary Authorization Holds
In some cases, your bank or card issuer may display a temporary or
pending authorization before a payment has been fully completed.
A pending authorization does not necessarily mean that a final charge
has been completed.
If a payment attempt is unsuccessful or an order is canceled, the time
required for a temporary authorization to disappear depends on your
bank, card issuer, or payment provider.
Weanave does not control the release timing of these authorization
holds.
Failed or Declined Payments
Payments may be declined for reasons including:
• Incorrect payment information • Insufficient funds • Bank or card
restrictions • Billing information mismatch • Security verification •
Fraud-prevention screening • Payment-provider limitations • Technical or
network issues
If payment cannot be successfully authorized, your order may not be
completed.
Please contact your bank or payment provider if you need additional
information regarding a declined transaction.
Duplicate or Unexpected Charges
If you believe you have been charged more than once for the same order,
please first check whether one of the transactions is listed as pending
or temporary authorization.
If you still believe an incorrect or duplicate charge has occurred,
please contact us at:
Please provide:
• Your order number • Email address used at checkout • Transaction date
• Amount charged
For security reasons, please do not send your complete payment card
number, CVV/security code, online banking password, or other sensitive
financial credentials by email.
Discount Codes and Promotions
Discount codes must generally be entered before checkout is completed.
Promotional codes and special offers may be subject to:
• Eligibility requirements • Expiration dates • Minimum purchase
requirements • Product exclusions • Geographic restrictions • Usage
limits • Other promotion-specific conditions
Unless expressly stated otherwise, discount codes:
• May not be combined with other offers • Cannot be exchanged for cash •
Cannot be applied retroactively to completed orders • May be limited to
one use per customer or order
The terms displayed with the applicable promotion will govern that
offer.
Taxes and Other Charges
Applicable taxes and shipping charges will be displayed during checkout
where required or supported.
International orders may also be subject to customs duties, import
taxes, brokerage fees, or other local charges depending on the
destination.
For additional information, please review our Shipping Policy.
Refunds
Approved refunds will be issued to the original payment method within
5--10 business days after the applicable refund has been approved,
unless another refund method is required or permitted by the applicable
payment provider or law.
For returned products, the refund period begins after the returned item
has been received, inspected, and approved.
After Weanave issues the refund, your bank, card issuer, or payment
provider may require additional processing time before the funds appear
in your account.
These additional processing times are determined by the relevant
financial institution or payment provider and are outside Weanave's
control.
For complete information about refund eligibility and return procedures,
please review our Return and Refund Policy.
Payment Verification and Fraud Prevention
To help protect our customers and our store, certain transactions may
require additional review.
We may delay fulfillment, request reasonable verification, refuse an
order, or cancel a transaction where reasonably necessary due to:
• Suspected fraud • Unauthorized payment activity • Failed payment
verification • Inconsistent transaction information • Unusual order
activity • Other reasonable security concerns
If an order is canceled after payment has been successfully captured, an
appropriate refund will be issued in accordance with our applicable
policies and payment-provider procedures.
Payment Privacy
Information provided during checkout may be processed by:
• Weanave • Shopify • Payment processors • Banks and card issuers •
Fraud-prevention providers • Shipping or fulfillment providers where
necessary • Other service providers involved in completing the
transaction
For more information about how Weanave handles personal information,
please review our Privacy Policy.
Independent payment providers may also process information according to
their own privacy policies.
Contact Us
If you have questions regarding payments, charges, discount codes,
checkout, refunds, or a transaction associated with your order, please
contact us:
Brand: Weanave
Website: weanave.com
Legal Entity: Sichuan Xinyu Information Technology Co., Ltd.
Registered Address: Unit D1600, 3rd Floor, Zone A (Self-designated),
No. 35-1, Section 1, Hongxing Road, Jinjiang District, Chengdu City,
Sichuan Province
Unified Social Credit Code: 91510104MAEEWB8C94
Customer Support Email: service@weanave.com
For order-related inquiries, please include your order number and the
email address used at checkout so our team can assist you more
efficiently.
Please do not send complete credit card numbers, CVV/security codes,
account passwords, or online banking credentials by email.
weanave.com is operated by Sichuan Xinyu Information Technology Co.,
Ltd.