FAQ
Orders and Shipping
How do I place an order?
To place an order, select the Weanave product you would like to purchase, choose any available options, add the item to your cart, and follow the instructions provided at checkout.
Our collections include:
• Everyday Socks -- Comfortable and versatile socks designed for everyday wear, including casual socks, daily essentials, and styles suitable for different outfits and occasions
• Sports Long Socks -- Functional long socks designed for sports activities, active lifestyles, and everyday comfort
• Warm Socks -- Warm and cozy socks designed to provide comfort during colder seasons and everyday use
Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it at:
We will make reasonable efforts to assist before fulfillment begins.
However, once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.
If your order has already shipped, you may need to follow the applicable return procedure after delivery.
If we successfully cancel an order after payment has already been processed, the refund will be issued to the original payment method within 5--10 business days after the cancellation is confirmed.
How do I track my order?
Once tracking information becomes available, we will send a shipping confirmation email to the email address used at checkout.
Tracking information may take some time to update after a shipping label has been created.
Carrier tracking frequency may vary depending on the shipping provider, destination, and local delivery network.
When will my order arrive?
Orders are typically processed within 1--3 business days after payment is successfully confirmed.
Once your order has been processed and shipped, the estimated delivery time is typically 7--20 business days.
Estimated delivery times are calculated from the date your order is shipped and do not include the 1--3 business days required for order processing.
Delivery times are estimates only and may vary depending on destination, carrier capacity, customs clearance procedures, local delivery conditions, public holidays, weather conditions, and other circumstances outside our reasonable control.
Where are Weanave orders shipped from?
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
Some orders may be fulfilled internationally or from facilities located outside the customer's destination country.
Products from the same order may occasionally be shipped from different fulfillment locations and may arrive in separate packages.
We do not represent that all orders are shipped from a local warehouse.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping costs may vary depending on the delivery destination, available shipping method, and other applicable factors.
If free shipping or a free-shipping promotion is available for your order, it will be clearly displayed during checkout.
What should I do if my order arrives damaged, defective, incorrect, or incomplete?
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible at:
Please provide:
• Your order number
• Product name
• Clear photographs of the product
• Photographs of the packaging where relevant
• A photograph of the shipping label where available
• A short video where relevant
For Weanave products, clear photographs or a short video may be particularly helpful for issues involving sock materials, stitching, size, fit, fabric details, colour, appearance, or other visible or functional product concerns.
If Weanave confirms that the issue resulted from a product defect, fulfillment error, incorrect item, incomplete order, or another error on our part, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
Product Support
What types of products does Weanave offer?
Weanave offers a curated selection of Everyday Socks, Sports Long Socks, and Warm Socks products designed for practical and comfortable everyday living.
Our collection includes:
• Everyday Socks -- Including casual socks, everyday socks, long sports socks, warm socks, and related sock products
• Sports Long Socks -- Including sports long socks, functional sock styles, and other products designed for active lifestyles
• Warm Socks -- Including warm socks, cozy sock styles, and other products designed for comfort during colder seasons
Available products may change as new collections are introduced.
Will the product look exactly like the photos?
We make reasonable efforts to display product colours, textures, materials, proportions, and design details as accurately as possible.
However, product appearance may vary slightly surrounding lighting conditions, photography, production batches, product variations, and minor material differences.
For Socks products, perceived brightness, colour appearance, and lighting effect may also vary depending on the surrounding environment, product placement, viewing conditions, and individual product specifications.
Please review the applicable product page for product-specific information.
How should I care for Weanave products?
For most Weanave products:
• Follow the care and washing instructions provided for the specific product
• Use products only for their intended purpose as clothing and everyday wear accessories
• Select the appropriate size according to the product size guide and fit information
• Wash socks according to recommended temperature and fabric care instructions
• Avoid using bleach, harsh chemicals, or unsuitable cleaning products unless specifically permitted
• Avoid excessive stretching, pulling, or rough handling that may affect elasticity, shape, or fabric quality
• Allow products to dry completely before storing for extended periods
• Avoid excessive heat during washing or drying unless specifically stated in the product care instructions
• Keep products away from sharp objects or conditions that may cause tearing or material damage
• Store products in a clean, dry place when not in use
• Follow any product-specific cleaning, maintenance, or care instructions provided on the applicable product page
Care requirements vary by product type, fabric composition, and design, so please review the applicable product page and care label before washing, drying, storing, or maintaining your item.
Product features such as warmth, softness, breathability, moisture management, stretch, or durability apply only where specifically stated for the individual product.
Returns and Refunds
What is your return policy?
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before returning any product, please contact:
Our customer support team will review your request, confirm eligibility, and provide the applicable return instructions and return address.
Please do not return products to our registered business address unless our customer support team specifically instructs you to do so.
Warranty
Does Weanave offer a warranty?
Yes.
Most eligible Weanave products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty generally covers qualifying manufacturing defects, defects in materials or workmanship, stitching issues, fabric defects, and other eligible product quality issues occurring during normal and intended use.
The warranty does not generally cover normal wear and tear, damage caused by improper use, accidental damage, incorrect washing or care, misuse, alterations, excessive stretching, damage caused by sharp objects, improper storage, or issues resulting from use outside the product's intended purpose.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Prices on weanave.com are displayed and processed according to the currency shown at checkout.
Payment options may vary depending on your location, device, and available payment services.
Contact Us
If you have questions about your order, shipping, returns, refunds, product care, product specifications, warranty support, or product use, please contact us:
Brand: Weanave
Website: weanave.com
Legal Entity:
Sichuan Xinyu Information Technology Co., Ltd.
Registered Address:
Unit D1600, 3rd Floor, Zone A (Self-designated), No. 35-1, Section 1, Hongxing Road, Jinjiang District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510104MAEEWB8C94
Customer Support Email:
service@weanave.com
For order-related inquiries, please include your order number and the email address used at checkout whenever possible.
Our customer support team aims to respond to enquiries within 24--48 hours.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
Weanave --- Thoughtful Everyday Socks. Comfortable Spaces. Organized Outdoor Living.